SMS Terms & Consent
Vantage FSM powers text messaging for independent trades businesses (landscaping, HVAC, plumbing, and other field service providers) that use our platform to run their jobs. When you give your service provider your phone number and opt in, they use Vantage to send you the messages described below.
SMS is completely optional. Consent to receive text messages is not a condition of purchase and not a condition of receiving any service. You never have to agree to texts to book a job, get a quote, or be added as a customer, and the opt-in box is always unchecked until you choose to check it. If you decline, your service provider simply contacts you by phone or email instead.
Program & message types
The Vantage FSM SMS program sends transactional service messages on behalf of the trades business you hired, including:
- Appointment reminders and scheduling confirmations
- Quote and estimate follow-ups
- Job status updates (e.g. crew en route, work completed, invoice ready)
How you opt in
You opt in by checking the SMS box yourself on a form where you give your provider your phone number. The box reads:
“(Optional) Yes, text me appointment reminders and updates at this number. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help.”
It is unchecked by default, it is a standalone checkbox separate from any terms of service or privacy policy acceptance, and leaving it unchecked never blocks the form or your service. We only text a number that has an affirmative opt-in on record.
Message frequency & rates
Message and data rates may apply. Message frequency varies based on your appointments and the jobs in progress — you'll typically only receive messages tied to your own service. Consent to receive these messages is not required to buy anything or to receive service.
Opting out — reply STOP
You can cancel the SMS service at any time. Reply STOP to any message and you will no longer receive SMS messages from that business through Vantage. Opting out costs you nothing and does not affect the service you receive. To rejoin, sign up again with your service provider as you did the first time.
Help — reply HELP
For help, reply HELP to any message, or contact us at support@vantage-fsm.com.
Privacy
Carriers are not liable for delayed or undelivered messages. We handle your information as described in our Privacy Policy. We do not sell your phone number, and mobile opt-in data is never shared with third parties for their own marketing.